If your product is faulty and needs returning, call us on 0115 939 9997 or email We'll then arrange to collect your faulty machines, free. Please note all faulty machines are tested by our engineers, if no fault is found a partial refund may be given.

If you've changed your mind about an order, you can cancel within 30 days of receiving your machine(s). To cancel your order: Call 0115 939 9997. Please note you will be responsible for any return postage costs. The machine(s) must be returned in its original packaging along with all accessories, manuals etc. Any missing items may result in a partial refund.

Refunds will be processed by our Customer Service team within 5-10 working days.

Price Match Promise

Our prices are checked daily, if within 7 days of purchase, you find the same model advertised at a lower price by Argos, Currys, John Lewis or AO, we’ll refund the difference.

So you can be confident you’re getting the best price by purchasing from us. Just contact our Customer Service team on 0115 939 9997 or email:

  • Product must be the exact same model as appears in our store or on and be in stock with a qualifying retailer.
  • Proof of advertised price by a qualifying UK retailer is required.
  • Qualifying retailers are: John Lewis, Currys, Argos and AO.
  • Promise does not apply if your purchase is part of a bundle or collection that can also be purchased individually at full price.
  • Refunds will be processed by our Customer Service team within 5-10 working days.

Product advertised must be new and in its original packaging. Promise does not apply if the product is reconditioned, refurbished, used, damaged, returned, open box or a demonstrator product.

Extended Warranty

We don't stop caring about our machines once they're yours. We offer up to 5 years guarantee which includes all parts and labour. All repairs will be handled by the manufacture directly.

5-year guarantee on:

Upright and Cylinder Vacuums.

2-year guarantee on:

Cordless Vacuums;

Purifiers, Fans and Heaters.

Money Back Guarantee

We offer a 30-day returns policy, in case you change your mind. You may cancel up to 30 days after receiving your machine. Contact us on 0115 939 9997 or email to cancel.

See our return policy above for further details.